Even after a new project’s one-year workmanship warranty is complete, we are still here to service and make sure your system is running as intended. Below you will find costs for various service requests for both maintenance and value added services we provide to further improve a system.
An on-site service call is simply when it is necessary for us to send a truck with 1 or 2 service techs to troubleshoot or correct something happening within the system at the project location.
TRIP & TIME
Our standard service call trip charge includes the truck roll cost as well as 1 hour of initial labor. Each additional 30 minutes of labor needed above and beyond that will be billed as time and materials:
1-Man // $160 Trip + $40 per Additional 30 Min 2-Man // $270 Trip + $80 per Additional 30 Min
The standard service call trip charge includes up to 1 hour round trip travel time within Fort Wayne. Additional travel time will be billed at the following:
1-Man // $40 per Additional 30 Min Total Travel Time 2-Man // $80 per Additional 30 Min Total Travel Time
REMOTE SERVICE CALL
A service call that can be performed using our Redfli Dedicated Mac Mini remote access computer system and does not require an on site technician.
Due to the service being able to be provided without a truck roll this will save you the trip charge listed in the On Site Service Call Section. Also, because we are able to start and stop the diagnosis so much easier, we are able to start billing in 30 min blocks saving the 1 hour up front hour if not needed. Below is the simple billing for a Remote Service Call.
That’s right. We’ll ship you your items for free. No minimum purchase amount. No catches.
Of course, if you want your item quicker, you can pay an extra shipping cost. But, there’s always the free option.
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Earn redBucks from Your Purchase
redBucks, simply put, are dollars that can be used to buy anything you need from us.
One obtains redBucks either by purchasing a product or a gift card. The redBucks amount you see on a product’s page is the amount you will receive when you make that purchase.
Once your purchase is complete, your account will be credited the redBucks acquired for that purchase. You can use all or some of the ones you accumulate on your next purchase or save them for a big purchase sometime down the road.
No matter how you choose to use them, they are yours forever, and they are our way of saying “thank you” for being a loyal customer.
If you purchase a product from someone who is not an authorized dealer you will not get a warranty period. No matter what they say, they cannot provide warranty.
We only want you to have worry about enjoying your product, not whether it will work or whether you’re covered in the event something stops working. We are here to ensure your absolute enjoyment and proper operation of the equipment you purchase from us.