No Hassles 30-Day Money Back Return Policy
With the Redfli Customer Guarantee, you are assured you will love your purchase in every way possible. We give our customers the peace of mind that you can return items for any reason, opened or unopened, within 30 days for mail order and web purchases & 14 day exchange/refund policy on retail store purchases. We’ll be happy to give you an exchange or a refund for the full amount of the merchandise, not including original or return shipping. Just make sure the product is in new or like-new condition, pack it all (remote, manual, etc.) securely in the original packaging, and submit for a return authorization number (RA#) online with the link below or over the phone with one of our customer support staff in our showroom. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees.
Refunds are issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction. All retail store / showroom purchases require your Redfli itemized receipt for return or exchange. Purchases made through our website or by phone may also be returned to our Retail Store. Returns for purchases can be brought to our Fort Wayne showroom location.